AFRILYTICS – TERMS and CONDITIONS
The Terms and Conditions below govern the relationship between you, the client, and us, Afrilytics. By booking a package, you agree to be bound by these Terms and Conditions. All details contained herein are, to the best of our knowledge, correct and it is in good faith that we have published them.
The role of Afrilytics is to manufacture training and tourism packages to fit the requirements of our customers. In doing so, Afrilytics may use independent suppliers for the provision of selected services. However Afrilytics accepts responsibility for the proper performance of your contract with us, subject to the following booking conditions.
To make your booking, please make sure you have the correct names, nationalities and date of birth of all travelers – as per their passport. Afrilytics will hold an option of 7 days from the time Afrilytics have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour or hotel is fully booked Afrilytics will try to offer you an alternative property of a similar standard and location. A booking fee will be charged if the booking includes less than 3 nights’ accommodation, car rental only or transfer only.
All prices are based on costs at the time of publication. Afrilytics reserve the right to change the prices at any time before your booking is made. Afrilytics will confirm price changes, if any, together with our confirmation of your booking. All rates are given in ZAR (South African Rand).
In certain cases, for specific organised tours, Afrilytics needs the final payment 60 days before commencement of services. If payments have not been received in time, Afrilytics reserves the right to cancel the booking.
The payment of bank fees for bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, special cancellation terms can be negotiated if Afrilytics is presented with an officially approved death/sickness certificate.
Afrilytics reserves the right to make changes to brochure and website details and arrangements both before and after the booking has been made. Most changes will be minor, but if Afrilytics has to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes or to receive a full refund.
Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Afrilytics. In the event of these prices being changed at any date Afrilytics will charge the supplement to the client at cost.
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, Afrilytics shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur.
Each tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Afrilytics has no direct day-to-day control over its suppliers. Accordingly Afrilytics accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilised by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
Afrilytics shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Afrilytics negligence. If sickness or accident interrupts a tour, Afrilytics shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Afrilytics willful act or gross negligence. Afrilytics shall not be liable for any refund, either total or partial, of passage money paid. Afrilytics recommends the travelers to take out necessary insurance to protect against such eventuality.
Afrilytics needs to receive any claim in writing within 28 days after the end of our services under the contract. Where any payment is made, you will assign to Afrilytics or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.
Carriers etc: In respect of air, sea and rail carriers, land vehicles and hotel owners Afrilytics’ liability is in all cases limited as if Afrilytics were carrier/hotelier within the relevant and appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.
General: Please note our responsibilities and obligations apply only in respect of those services, which Afrilytics agree to arrange or provide on your
behalf. Afrilytics cannot accept any liability for any services arranged on your own.
Should a problem occur, please advise both Afrilytics and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Afrilytics cannot accept responsibility for any complaints that are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Cape Town, South Africa.
Cash or EFT Transfers: We accept EFT transfers, or cash deposited into our bank account, subject to condition that the EFT transmission report or the cash deposit slip is provided to ourselves and such payment has been confirmed as received by ourselves.
It is entirely the client’s duty to ensure that all passports & visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 months and include at least two black pages. Please check the requirements with your travel agent before travelling. Afrilytics will endeavour to assist the client but such assistance will be at our discretion and the client acknowledges that in doing so, Afrilytics is not assuming any obligation or liability and the client indemnifies Afrilytics against any consequences of non-compliance. It is the client’s duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements. The client must ensure that the details supplied to Afrilytics mirror those details shown on their passport for international travel and ID documents for local travel.
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited during the tour.
The Company shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Afrilytics, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation etc.), will be for the account of the passenger. Afrilytics accepts no liability for changes, omissions or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like.
If you wish to make a change to your booking, we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment.
An administration fee will be charged for each amendment and / or cancellation.
After departure it is understood that extra expenses incurred as a result of any change will be for the passenger’s account, and any unused service will not be refunded. Amendments and cancellations en route must be made with our operators directly.
One suitcase and one overnight bag per person is allowed. Afrilytics accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take up adequate insurance cover.
The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited during the tour.
In addition, the client acknowledges that any disruptive, dangerous or potentially dangerous behaviour during the tour shall not be tolerated and that Afrilytics, its employees, representatives, agents and/or contractors being so authorised, reserve the right to exclude the client from the tour at any point therein in such circumstances.
Afrilytics shall not be liable for any costs and/or expenses for the client resulting from exclusion as aforesaid, and the client shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances.
Afrilytics reserves the right to use any photographs and video taken during the tour for use in marketing or any other advertising material, and the client hereby consents to such use.
The client further agrees that Afrilytics shall retain copyright over any such photographs and videos taken during the tour and/or used in its brochures and, to the extent necessary, the client hereby assigns copyright in such photographs and/ or videos to Afrilytics.
Afrilytics has a strong commitment to providing excellent service to all of our customers and visitors of our Website, including respecting concerns about privacy. Afrilytics will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which Afrilytics will use your personal information are as follows: to transact with you via the website or email regarding reservations, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.
Afrilytics shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Afrilytics; (b) to protect and defend the rights or property of Afrilytics, and (c) for the purposes of distributing same to various employees and/or third parties who assist Afrilytics in providing services to
you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third-party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
WHILST AFRILYTICS IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION BEYOND THE REASONABLE CONTROL OF AFRILYTICS.